Legal area | Chervò
Legal area
Safety on the court, safety on the Web.
Terms and conditions
GENERAL SALES CONDITIONS
- 1. Definitions
- 2. The Parties to the Agreement and access to on-line purchase of the Products
- 3. Scope and execution of the Contract
- 4. Payment and refunds
- 5. Timing and mode of delivery of Products
- 6. Shipping and delivery of the Products
- 7. Insurance of the goods and liability arising from transportation
- 8. Prices of the Products
- 9. Availability of Products
- 10. Limitation of liability of the Supplier
- 11. Liability of defective Products, proof of damage and damages refund
- 12. Warranties and service mode in favour of the Customer
- 13. Obligations of the Customer
- 14. Right of withdrawal
- 15. Exchange of Products
- 16. Protection of the privacy and of the personal information of the Customer
- 17. Method of filing of the Agreement
- 18. Communications and Complaints
- 19. Jurisdiction and applicable law
- 20. Effectiveness of the Agreement
1.1 The term "Online Sale Agreement" means the purchase agreement concerning the Products of the Supplier (as defined below) between the Supplier and the Customer (as defined below) under a system of remote sales through telematic instruments, organized by the Supplier (hereinafter the "Agreement").
1.2 The term "Purchaser" or "Customer" means a natural person undertaking the purchase, under this Agreement, for purposes not related to his business or profession.
1.3 The term "Supplier" means the person who executes the sale of goods under this Agreement.
2.1 The goods relating to the general sales conditions covered by this Agreement (hereinafter the "Products") are sold by Chervò Spa with registered office in via Max Valier, 22, 39040 Siusi, Castelrotto (BZ), 2.2 The Purchaser (hereinafter also the "Customer") hereby expressly declares to make the purchase for purposes outside any of his trade, business, craft or profession, he may undertake. 2.3 Access to the service on-line purchase of the Products is permissible only to adults with a Customer identification code and a keyword (hereinafter the "Password"). 2.4 The Customer is expressly forbidden to enter false and/or fanciful details in the registration process required to activate the procedure of execution of this Agreement and the subsequent communications; personal data transmitted by the Customer must match his real personal data and not those of third parties or made up data. 2.5 It is expressly forbidden to make multiple registrations of the same person or enter data of third persons. Chervò reserves the right to prosecute any violation or abuse, and consumer protection. Chervò disclaims any liability arising from the Customer of tax records incorrect because of errors in the data supplied by the Customer, being the Customer is solely responsible for the correct entry. 2.6 The Customer is required to take all necessary steps to ensure the password is kept in strict confidence and take responsibility for any damage caused to Chervò and/or third parties caused by the failure to observe those obligations of confidentiality. 2.7 It is understood that Chervò cannot be held in any case liable to the Customer and/or third parties for unauthorized use of your password and, in general, the service purchase online via the Website (as defined below) by unauthorized third parties.
3.1 With this Agreement, Chervò sells to the Customer, who makes a distance purchase by telematic instruments, only those Products listed and offered for sale in chervo.com site (hereinafter the "Website").
3.2 The contract between the Customer and Chervò is concluded exclusively through the Internet by the access of the Customer to the address of this Website, where, by following the procedures outlined in the appropriate registration area, the Customer will subsequently arrive to formalize the proposal for the purchase Products offered for sale via the Website.
3.3 The purchase agreement is concluded by order from the Customer by completing and sending the online order form to purchase the Product, which will be displayed in the printable order summary page which shows the details of the Customer and of the purchase order, the price of purchased Products and the shipping costs, methods and terms of payment, the address where the Product will be delivered. As soon as Chervò receives the purchase order from the Customer, it will send an e-mail confirmation and/or will show a printable web page confirmation and summary of the purchase order, which shall include the data entered by the Customer in the order form. The Contract shall be deemed concluded and effective between the parties only with the completion of the order and the issuance of the invoice by Chervò, which shall have the right, until that time to reject the order. In EU countries the sales invoice will be issued by the Supplier in digital form, enclosed to the shipment confirmation e-mail and available in the Customer’s reserved area of the Website. In non EUcountries the invoice will be issued on paper and inserted inside the package containing the ordered Products.
4.1 Chervò accepts payment for the ordered Products by major credit cards (as shown on the Website), bank remittance, Pay Pal and Alipay.
4.2 Chervò also accepts, the payment of the ordered Products by payment on delivery only for orders to be shipped and delivered in the Italian territory.
4.3 Credit card details are managed directly by banks and/or finance companies, specialized in handling online payments. The information is encrypted by using encryption systems that prevent the use by third parties and are sent directly to the bank. In case of problems and/or irregularities arising during the on line purchasing process made with a credit card, Chervò can carry out checks (such as but not limited to: verification of ownership of the credit card and/or check of possible misuse of the card etc. ..). After such verification, if irregularities are detected, Chervò will not fulfil the order.
4.4 In the event that no irregularities were found during the on line process of purchasing Products, Chervò will fulfil the order and arrange the delivery of the Products, provided that there are no additional impeding factors.
4.5 In case there are justified reasons, any refund will be made to the Customer:
(a) by transfer of credit card payment, within 14 days from the date on which Chervò became aware of the cause that generates the right to refund;
(b) by refunding the account specified by the Customer in the request for refund in the case the Customer paid the Products cash on delivery.
The refund of the price of the Product will be made within 14 days from the date on which the Supplier became aware of the cause generating the right to a refund, provided that the Customer correctly reported its bank details in the refund request.
Chervò will deliver the ordered Products by affiliated courier. Delivery of the order can take from 1 to a maximum of 7 working days from the placement of the order and receipt of payment for the goods. Within said period the Supplier shall issue the invoice thereby accepting the order. In the event the Supplier is unable to make the shipment of the ordered Products within the mentioned period given prompt notice will be given to the Customer by e-mail and/or telephone, stating the date within which the order can be fulfilled. It is understood that delivery times may vary depending on the country of destination and other factors beyond the control of Chervò.
Chervò delivery term is DDP (Delivery Duty Paid) in EC countries, so in these destinations, the ordered Products will arrive directly to the place of delivery specified by the Customer in the order request, without that the Customer has to pay any additional amounts other than what already paid at the time of sending the order. For all other countries the delivery term is DDU (Delivery Duty Unpaid), therefore the courier may present to the Customer upon delivery of the Products, a separate invoice requiring the payment of duties and taxes charged by local authorities. For more information about shipping costs, customs duties and charges, please refer to the section of the website specifically dedicated to shipments of Products. Chervò reserves the right, without any additional charges for the customer, to send the order in more shipments, when the merchandise is available in different warehouses or for other reasons.
7.1 Chervò insures the Products against theft and accidental damage from delivery to the carrier until they arrive at their destination to the Customer
7.2 In any case it is understood that the Supplier is not liable for any delay in the order processing or delivery of the Products due to the carrier and any damage caused to the goods during transportation. Chervò will entrust the goods to the carrier perfectly intact and corresponding to the requested order.
7.3 Upon delivery of the Products by the courier, the Customer must check:
(a) that the number of Products delivered is as specified in the shipment confirmation e-mail and on the delivery receipt of the carrier;
(b) that the Product or packaging is not damaged, wet or altered;
7.4 In case of detected anomaly, the Customer shall not accept the goods and will raise the objection directly to the carrier, specifically indicating which differences were found. In the absence of such declaration, the Customer cannot raise further claims concerning the existence of obvious defects in the delivered Products.
All sale prices of the Products shown and listed on the website are in the currencies shown in the Website, based on the country of destination of the shipment and constitute a public offer pursuant to Art. 1336 c.c., they are inclusive of VAT and other taxes relating to the delivery within the territory of an EU country. As to the deliveries to countries outside the EU, as specified in paragraph 6. the carrier may request additional amounts to the Customer for taxes and local duties. Shipping costs will be calculated and shown in the Product purchase procedure prior to sending the order by the Customer and also contained in the web page summary of the order. The prices shown with each of the Products being offered are valid until submission of the purchase order and as listed in the order summary page. It is understood that the prices of Products may be altered unilaterally at any time by the Supplier, however the price of the Products shown on the web page summary of the order will be binding between the Supplier and the Customer.
Chervò guarantees the processing and fulfilment of the purchase of the Products through its online system. In case a purchase order exceeds the quantity of existing inventory of Products, the Supplier, via e-mail and/or telephone, shall disclose to the Customer if the Product is no longer available or the expected waiting time to obtain the chosen Product, specifically asking, in this case, whether the Customer wishes to confirm the order or not. The computer system of the Supplier shall confirm, as soon as possible, the registration of the purchase order by sending to the Customer a confirmation e-mail, which represents no legal obligation, as it is a simple order summary.
Chervò does not assume any responsibility in case it fails to execute the order within the time permitted by this Agreement for service disruptions due to unforeseeable circumstances or force majeure. The Supplier shall not be held liable to the Customer, except in cases of wilful misconduct or gross negligence, for outages or malfunctions associated with the use of the Webite, beyond the control of the Supplier of its employees and/or its sub-contractors, outside by the reasonable predictability and which cannot be overcome without precautions higher than those of average diligence. In any case it is excluded any right of the Customer to damages or compensation, and any contract or tort liability for any direct or indirect damages to persons and/or to property, caused by the rejection, even partial, of an order by Chervò. The Supplier assumes no liability for any fraudulent or illegal use that may be made by third parties, of the credit cards used for the payment for the purchased Products, provided it proves to have taken all reasonable possible precautions at the time and according to ordinary diligence.
Chervò cannot be held liable for any direct and/or indirect, contractual and/or non-contractual damage suffered by the Customer arising from defects and/or faults of the Product if the Product was defective and/or the defect is due to compliance of the Product to a mandatory legal rule or a binding measure, or if the state of scientific and technical knowledge at the time the Manufacturer has marketed the Product, did not yet allow to consider the Product as defective and/or spoiled. It is agreed that no compensation is due if the Customer is aware of the defect and/or fault in the Product and of the danger entailed by its use and yet he has voluntarily exposed himself to the risk. In any case, the Customer has the burden of proving the defect and/or fault in the purchased Product, the damage and the causal relationship between defect and damage. The Customer is aware that the ordered Products are described and photo-reproduced on the Website, therefore, he will tolerate differences and dystonia of the normal colour of the Products that will be handed over to the Products viewed on the Website.
12.1 Chervò is liable for any defect and/or identified fault of the Product, on condition it is attributable to Chervò, provided that such defect and/or fault is notified by registered letter to Chervò S.p.A. Via Primo Maggio 10/A 37010 Costermano sul Garda (VR), Italy, within eight days after delivery of the Product. The complaint is not required if the Seller has acknowledged the existence of the defect and/or fault or has concealed it.
12.2 Chervò reserves the right to require Customer photographic reproductions of allegedly defective and/or spoiled Products before allowing returns and/or exchanges. In the event that the Products are defective and/or spoiled the Supplier shall bear the cost of transport necessary to return the Products in its warehouse. Exchanges or returns of Products that have been tampered with, worn, washed or otherwise altered by the Customer are not accepted. The transportation of the goods returned for exchange at the Supplier will be at Customer’s charge and care. In the event of theft or loss of returned Products, which occurred during transit to the Supplier, the goods will not be refunded. It is agreed that the Supplier will not accept returns of tailor made or personalized Products (eg. Such as clothing embroidered with names).
12.3 In case a defect in the Product purchased is detected, the Customer can avail himself of the "Customer Service" by using the e-mail address specifically dedicated to this service, as shown on the Website.
12.4 The Customer Service will also provide to the Customer:
(a) all necessary assistance for solving problems relating to any claims and/or Customer complaints;
(b) any assistance during the online purchase of Products.
13.1 Once the process of online purchasing is terminated, the Customer shall print and keep the present general sales conditions as well as the specifications of the Product being purchased.
13.2 The Customer shall pay the price of the purchased Product within the time and manner specified in the Contract.
14.1 The Customer has the right to terminate the Agreement, pursuant to Italian Legislative Decree 21/02/2014 n. 21 within 14 (fourteen) days from the day the purchase order of the Products is sent. In the event that the Customer makes use of the right of withdrawal, he should notify the Supplier using the form shown in the relevant Website section. In any case, in order to exercise the right to the refund of the price of the Product. the Customer has to return the Product intact in its packaging with labels and, in any case, not used or worn.
14.2 The Customer acknowledges that the right of return cannot be exercised in relation to Products that were ordered specially tailored and/or customized by the Customer.
14.3 The only costs payable by the Customer to exercise the right of withdrawal under this Article, are the cost of shipping the Product to Chervò, save different instructions supplied by the website. Products that are not returned according to the above conditions will not be accepted by the Supplier and, consequently, not reimbursed.
14.4 It is understood that in case of withdrawal, the Supplier is not liable for lost or stolen Products occurred during the transportation of the goods to the Supplier.
14.5 In case of exercise of the right of cancellation by the Customer, the Supplier will refund the price of the Product, within 14 days from the date in which the Supplier is informed of the arrival of the merchandise at his warehouses, provided that the goods have been returned in the condition and with the methods described in this article. The Customer must ship the returned goods to the following address:
Chervò S.p.a.
via 1° Maggio 10/A
37010 Costermano sul Garda (VR)
Italia
The Customer who wishes to exchange the Product for reason due to the size and/or colour and/or style of the Product, must follow the return procedure and place a new order.
Chervò protects the privacy of its Customers and ensures that the data processing is performed in compliance with the privacy legislation referred to in Italian Leg. Decree of June 30, 2003, n. 196 ("Privacy Code"). The Customer is informed of the different types of consent to the use of his personal information, which may grant on a voluntary basis and always subject to withdrawal, by reviewing the specifically dedicated Website section.
Under Article. 12 of Italian Legislative Decree 70/03, Chervò informs the Customer that any order sent is stored in digital form on the server that hosts the Website according to criteria of confidentiality and security.
18.1 Direct written communications to Chervò and complaints will be considered valid only if sent to the Chervò S.p.A. Via Primo Maggio 10/A 37010 Costermano sul Garda (VR), Italy, or sent by fax to the number (+39) 045 6203416 or by e-mail to the address help@chervo.com. The Customer indicates on the registration form to the Website the residence and domicile address, telephone number or e-mail address at which he wishes that the Supplier sends its notices.
18.2 It is understood that all communications of the Customer (including, but not limited to: requests, suggestions, ideas, information, materials, etc.) that might be received at the mail address (including electronic form, at help@chervo.com) of the Supplier shall not be considered confidential information or confidential data
18.3 18.03 The aforesaid notices shall not contain content violating, directly or indirectly, applicable laws (including of a regulatory nature) of the Italian State or any other state and cannot in all cases:
(a) infringe rights of third parties;
(b) contain information detrimental to the rights of third parties and/or untrue, it being understood, as of now, that the Supplier cannot be held responsible for the content, lawfulness, nature, veracity of the information included in any such communication from the Customer
19.1 According to art. 63 of the Italian legislative Decree of 6 September 2005, nr. 206, any controversy concerning the validity, interpretation, execution, effectiveness of this Agreement shall be submitted to the jurisdiction of the place of residence of the Customer.
19.2 This Agreement is governed by Italian law.
The confirmation of the purchase order of the Products implies acceptance for the Customer of these general sales conditions. These general sales conditions can be updated and/or modified unilaterally by the Supplier and will be valid from the date of publication on the Website
Privacy Policy
PRIVACY POLICY
Policy regarding the processing of personal data pursuant to Article 13 of Regulation (EU) 2016/679
Pursuant to Art. 13 of EU Reg. 679/2016 (General Data Protection Regulation, hereinafter “GDPR”), this page collects information about those who, as data subjects, interact with the services of Chervò S.p.A., as per Art.4, letter.1 of the GDPR. These services are accessible electronically via the following address: chervo.com.
This information is provided solely for the Chervò S.p.A. website, and not for any other websites that may be accessed by users via links present at chervo.com.
Data controller:
The Data Controller is Chervò S.p.A., whose contact details are detailed below.
Contact details of data controller:
For any requests related to the processing of personal data or to exercise rights granted under Articles 15-21 of the GDPR, data subjects may contact our Privacy Department
Telefono: 045.6203411
email: privacy@chervo.com
pec: chervospa.vr@pec.it
If it is not possible to properly identify the request, the Privacy Department may ask for additional information for the sole purpose of correctly identifying the data subject.
Data protection officer
Pursuant to Article 37 ff. of the GDPR, the Data Controller has appointed a Data Protection Officer (DPO) who can be contacted via the Data Controller’s contact details or the following confidential email address: dpo@chervo.com for any questions regarding the processing of your data.
Type of data processed:
- Browsing data
During the ordinary course of operations, the computer systems and software procedures for running this site acquire some data whose forwarding is implied in the use of the communication protocols of the Internet. This concerns information that is not collected to be associated with specific individuals, but by its very nature could, through processing and association with data held by third parties, allow users to be identified. IP addresses or domain names of computers utilised by users to connect to the site, geolocation data, the URI/URL (Uniform Resource Identifier/Locator), the time of the request, the method used to submit the request to the server, the size of the file received in response, the numeric code indicating the status of the response given by the server (successful, error, etc.) and other parameters regarding the operating system and the user's information environment are kinds of data which fall within this category. These data are used for the sole purposes of obtaining anonymous statistical information on the use of the site and ensuring that it functions properly, and are only stored for periods of time laid down by the relevant legal regulations. The data could be used to determine responsibility in the case of hypothetical computer crimes against the site. - Data submitted by the user on a voluntary basis
In some instances, in order to enable you to take advantage of the various services on the site, we will ask you to provide us with personal data based on the service in question. Providing said data is entirely voluntary but, in some cases, failure to share this information will prevent us from providing the relevant service. - Cookies
For all information about how cookies are used at chervo.com, you can access our Cookie Policy directly.
Purposes and legal grounds of processing:
The Data Controller shall process Personal Data relating to the User for the following purposes:
- Registering for access to the reserved area. Your data will be processed in order to create a personal account for the purpose of purchasing items from our e-commerce site. The legal basis for processing your data is the performance of a contract or pre-contractual measures (Art.6 par. 1 letter b) of the GDPR).
- Responding to customer inquiries about this site. Your data will be processed in order to fulfil your requirements or requests. The legal basis for processing your data is the performance of a contract or pre-contractual measures (Art.6 par. 1 letter b) of the GDPR).
- Sending commercial communications. Your data will be processed in order to send you commercial communications about offers and products marketed through our e-commerce channel. The legal basis for processing your data is the consent provided by you during registration (art.6 par. 1 letter a) of the GDPR).
- Sending spontaneous applications. Your data will be processed for the purposes of evaluating any professional applications at the Data Controller’s offices. The legal basis for processing your data is the performance of a contract or pre-contractual measures (Art.6 par. 1 letter b) of the GDPR).
Your data may also be processed in order to fulfil a legal obligation to which the Data Controller is subject, or for the Legitimate interests of obtaining statistical data and ensuring the e-commerce channel is secure.
In the Legal section, we have included specific policies drawn up by us relating to the different means of processing carried out through our online services or the supporting staff assigned.
Data retention:
None of the data acquired may be used for purposes other than those indicated above, and will be held for the period of time necessary for said purposes. After this period, data will be deleted or anonymised. If the data subject provides consent, the Data Controller may process these data until the data subject withdraws their consent, without prejudice to the lawfulness of processing carried out before withdrawal.
Scope of personal data disclosure:
The Data is processed at the operational sites of the Data Controller and in any other place where the parties involved in the processing are located. Your Personal Data may be transferred to a country other than that in which you are located. If the User’s data is transferred in a way described above they may request information from the Data Controller by contact them via the details provided at the start of this document. In addition to the Data Controller, in some cases, other parties involved in the organisation of this Website (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, carriers, hosting providers, IT companies, media agencies) appointed by the Data Controller may also have access to the Data. The updated list of data processors can always be requested from the Data Controller.
Rights of data subjectsi:
As per Articles 15-21 of the GDPR, the data subject has the right to ask the Data Controller for access to their personal data, to have said data rectified or deleted, to limit the processing of data concerning them, or to object to said data being processed, as well as having the right to data portability. Any such request can be made by email or registered email with the subject line: "data subject request". The request should specify the right that the data subject wishes to exercise (deletion, rectification, portability, the right to be ‘forgotten’, etc.) and provide a valid email/certified email address to which the response can be sent. In case the user wants to activate the option "Do Not Track" he must follow the browser’s link: Firefox, Internet Explorer, Microsoft Edge, Chrome, Safari, Opera.The Data Controller or whoever is appointed by them will satisfy the request within 30 days of receipt. If the answer is complex, the response time may be extended by a further 30 days after the data subject is promptly informed. If the data subject considers enforcing their rights an appropriate course of action, they have the right to lodge a complaint with the competent supervisory authority: The Italian Data Protection Authority (Piazza Venezia 11, Rome).
COOKIE POLICY
Definition
The Chervò S.p.A. website uses cookies to allow users to personalise their visit to the website. A cookie is a text file that is saved to your computer by a web page. Cookies cannot be used to infect your computer with viruses. Third-party cookies are specific kinds of cookies that handle particular types of content and are managed by a website other than the one on which users are browsing, yet which is linked to the same. This content usually includes images, sounds, links or other elements that are external to the visited website. Cookies are used for various purposes, including the following: facilitating that execution of processes related to internet browsing, with the aim of automating some operations that would otherwise have to be repeated every time you browse on a website; saving information about the settings of the user’s terminal; saving browsing preferences; monitoring technical elements related to the browsing session.
Types of Cookies:
Depending on the characteristics and use of cookies, we can separate them into different categories: technical cookies are indispensable for the correct functioning of the website and are generally used to manage logins and access to the reserved areas of the website. Specifically, they are used exclusively to carry out the transmission of a communication on an electronic communications network, or insofar as this is strictly necessary to the provider of an information society service that has been explicitly requested by the user to provide the said service. Analytical and performance cookies are used to collect and analyse website traffic and usage anonymously. While they do not identify the user, these cookies allow for the same user to be detected if they log in again at different times for example. They also allow for the system to be monitored and its performance and usability improved. Profiling cookies are designed to create profiles related to the user and are used to send advertising messages that are in keeping with the preferences the user has shown when browsing the internet.
Due to the particularly invasive nature of such cookies on the private sphere of users, European and Italian legislation state that users must be suitably informed about their use and thus give their explicit consent.
Third-Party Cookies:
By visiting chervo.com, you may receive cookies both from the website you are visiting (“first-party cookies”) and those managed by other organisations (“third-party cookies”). As the installation of cookies and other tracking systems operated by third parties via the services used within this website cannot be technically controlled by the Data Controller, any specific reference to third-party cookies and tracking systems is to be considered merely indicative. Please refer to the relevant information notices to see how the information collected by “third parties” is managed.
In particular, the following external cookies are installed on this website:
NECESSARY COOKIES
| Necessary Cookies | Cookie Description | Cookie Lifetime |
|---|---|---|
| phpsessid | To store the logged in user's username and a 128bit encrypted key.This information is required to allow a user to stay logged in to a web sitewithout needing to submit their username and password for each page visited. Without this cookie, a user is unabled to proceed to areas of the web site that require authenticated access. | 180 |
| private_content_version | Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. | 300 |
| persistent_shopping_cart | Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. | 1200 |
| form_key | A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). | 380 |
| store | Tracks the specific store view / locale selected by the shopper. | 2400 |
| login_redirect | Preserves the destination page the customer was navigating to before being directed to log in. | 300 |
| login_redirect | Preserves the destination page the customer was navigating to before being directed to log in. | 300 |
| mage-messages | Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages, The message is deleted from the cookie after it is shown to the shopper. | 80 |
| mage-cache-storage | Local storage of visitor-specific content that enables e-commerce functions. | 1200 |
| mage-cache-storage-section-invalidation | Forces local storage of specific content sections that should be invalidated. | 740 |
| mage-cache-sessid | The value of this cookie triggers the cleanup of local cache storage. | 3700 |
| product_data_storage | Stores configuration for product data related to Recently Viewed / Compared Products. | 4000 |
| user_allowed_save_cookie | Indicates if the shopper allows cookies to be saved. | 2800 |
| mage-translation-storage | Stores translated content when requested by the shopper. | 7000 |
| mage-translation-file-version | Stores the file version of translated content. | 460 |
| section_data_ids | Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. | 2600 |
MARKETING COOKIES
| Marketing Cookies | Cookie Description | Cookie Lifetime |
|---|---|---|
| recently_viewed_product | Stores product IDs of recently viewed products for easy navigation. | 1500 |
| recently_viewed_product_previous | Stores product IDs of recently previously viewed products for easy navigation. | 1200 |
| recently_compared_product | Stores product IDs of recently compared products. | 1200 |
| recently_compared_product_previous | Stores product IDs of previously compared products for easy navigation. | 1500 |
ANALYTICS COOKIES
| Google Analytics Cookies | Cookie Description | Cookie Lifetime |
|---|---|---|
| _ga | Used to distinguish users. | 8000 |
| _gid | Used to distinguish users. | 7500 |
| _gat | Used to throttle request rate. | 7000 |
NEW RELIC
| Cookie type | Cookie Description | Cookie Lifetime |
|---|---|---|
| IP address | Used as a lookup value that maps to additional details, allowing New Relic customers to diagnose performance issues. | 24 hours |
| Jsessionid | This is used by New Relic to monitor session counts for an application. | Deleted when the browser closes. |
| Nreum | When a browser supports the Navigation Timing API, a native interface can be used to determine navigation start time. | Deleted when the browser closes. |
| Nragent | SThe 16-character token identifier helps with cross-domain communication between the New Relic collector and the New Relic agent. | Deleted when the browser closes. |
HOTJAR
| Cookie type | Cookie Description | Cookie Lifetime |
|---|---|---|
| _hjSessionUser_{site_id} | Ensures data from subsequent visits to the same site are attributed to the same user ID. | 365 days. |
| _hjid | Ensures data from subsequent visits to the same site are attributed to the same user ID. | 365 days. |
| _hjFirstSeen | Identifies a new user’s first session. | Session duration. |
| _hjUserAttributesHash | Enables us to know when an attribute has changed and needs to be updated. | Session duration. |
| _hjCachedUserAttributes | Cookie used regardless of whether a Feedback tool is present. | Session duration. |
| _hjCachedUserAttributes | Cookie used regardless of whether a Feedback tool is present. | Session duration. |
| _hjViewportId | Stores user viewport details such as size and dimensions. | Session duration. |
| _hjSession_{site_id} | Ensures subsequent requests in the session window are attributed to the same session. | 30 minutes duration. |
| _hjSessionTooLarge | Determined automatically by a signal from the WebSocket server if the session size exceeds the limit. | Session duration. |
| _hjSessionRejected | Applied in extremely rare situations to prevent severe performance issues. | Session duration. |
| _hjSessionResumed | Set when a session/recording is reconnected to Hotjar servers after a break in connection. | Session duration. |
| _hjLocalStorageTest | Checks if the Hotjar Tracking Code can use local storage. If it can, a value of 1 is set. | Under 100ms duration. |
| _hjIncludedInPageviewSample | Set to determine if a user is included in the data sampling defined by your site's pageview limit. | 30 minutes duration. |
| _hjIncludedInSessionSample | Set to determine if a user is included in the data sampling defined by your site's daily session limit. | 30 minutes duration. |
| _hjAbsoluteSessionInProgress | Used to detect the first pageview session of a user. | 30 minutes duration. |
| _hjTLDTest | Enables us to try to determine the most generic cookie path to use, instead of page hostname. | Session duration. |
| _hjRecordingEnabled | Read when the Recording module is initialized to see if the user is already in a recording in a particular session. | Session duration. |
| _hjRecordingLastActivity | Updated when a user recording starts and when data is sent through the WebSocket. | Session duration. |
Cookie Management:
According to existing legislation, Chervò S.p.A. does not have to ask for consent to use technical cookies, since they are required to provide the requested services. For all other types of cookies, consent must be given by the User. However, you can also decide which cookies you want to accept through the browser settings you use when browsing. The default settings of most browsers accept cookies, however users can change these settings by configuring their browser.
The Guide for the browser used contains all the information for enabling or blocking cookies. Below we provide some quick links for them:
If you decide to deactivate cookies, you should take note of their features to prevent any undesirable changes to your browsing experience on the website. Specifically, deactivating technical cookies could prevent the use of certain features of the website.
Your Account
YOUR ACCOUNT
Information regarding the processing of personal data when creating a personal account Pursuant to article 13 of regulation (eu) 2016/679
Pursuant to Art. 13 of EU Reg. 679/2016 (General Data Protection Regulation, hereinafter “GDPR”), this page collects information about those who, as data subjects, use the services of Chervò S.p.A., as per Art.4, par 1, lett. a) of the GDPR. These services are accessible electronically via the following address: chervo.com.
This information is provided solely for the Chervò S.p.A. website, and not for any other websites that may be accessed by users via links present at chervo.com.
Data controller:
The Data Controller is Chervò S.p.A., acting through its pro tempore legal representative, with registered office in via Max Valier, 22 39040 Castelrotto (BZ), tel +39 045 6203411, email: privacy@chervo.com.
This Privacy Policy supplements the Privacy Policy published on the website, to which we refer for all matters not detailed here.
Data protection officer
Pursuant to Article 37 ff. of the GDPR, the Data Controller has appointed a Data Protection Officer (DPO) who can be contacted via the Data Controller’s contact details or the following confidential email address: dpo@chervo.com for any questions regarding the processing of your data.
Purposes and legal grounds of processing:
The personal data processed by the Data Controller include: email addresses, passwords, first names, surnames, contact details, browsing data and cookies, as described in the Privacy Policy on the website and the Cookie Policy.
Your personal data will be processed by the Data Controller in order to:
- allow you to register for access to the reserved area. Your data will be processed in order to create a personal account for the purpose of purchasing items from our e-commerce site. The legal basis for processing your data is the performance of a contract or pre-contractual measures (Art.6 par. 1 letter b) of the GDPR;
- Conduct marketing activities, by sending newsletters, promotions, discounts, commercial information and other dedicated services by email, as well as invitations to participate in dedicated events, to the customers of Chervò S.p.A;
- Carry out profiling activities, such as analysing information concerning your interests and preferences with respect to our products and services and your consumer choices, which includes determining the type of purchases You make online and how often you make them, in order to provide a service tailored to you when making future purchases through the chervo.com website; send you promotions and/or invitations to initiatives that are more in line with your profile, preferences and expectations, if, indeed, you have consented to your personal data being processed for marketing purposes;
- Fulfil any legal obligations or for the pursuit of a legitimate interest of the Data Controller, pursuant to Art. 6 par.1 lett. f) and c) of the GDPR, in accordance with the conditions and constraints set out in current legislation.
Furthermore, with your express consent, pursuant to Art. 6 par. 1 letter a) of the GDPR, your personal data will be processed in order to: :
For the purposes referred to in points a) and d), your express consent is not required. For the purposes referred to in points b) and c), providing consent is optional and, if it is not provided, the Data Controller will not be able to process your data for the purposes described above.
That said, you may, at any time, ask the Data Controller to clarify the specific legal basis, withdraw consent and obtain further information by sending an email to: privacy@chervo.com.
Processing methods:
Personal data are processed with the aid of telematic, paper and computer-based tools by the Data Controller and by Personnel duly appointed to correctly fulfil the purposes detailed in the previous section. This includes the use of electronic tools and paper archives, and the implementation of security measures to ensure that personal data remain confidential and to prevent undue access by unauthorised persons. Specifically, automated means may also be used to process your data for profiling purposes. For example, comparisons and comparative analyses of your purchasing choices during a given period and/or season may be made, and the type and number of product-information requests made by You over a predetermined period of time may be analysed.
Data retention:
In relation to the purposes described above in the section 'purposes and legal grounds of processing', the Data Controller will process personal data:
- Until you close your personal account. Your data will be automatically erased 10 years after you last accessed or used your personal account;
- Until the data subject withdraws their consent, without prejudice to the lawfulness of processing carried out before withdrawal. If consent is withdrawn, no further communication will be made by Chervò S.p.A.;
- Until the data subject withdraws their consent, without prejudice to the lawfulness of processing carried out before withdrawal. If consent is withdrawn, no further communication will be made by Chervò S.p.A. In any event, data relating to purchasing habits will be anonymised 12 months after a purchase is made;
- For the period of time strictly necessary to fulfil such purposes.
Scope of personal data disclosure:
The Data is processed at the operational sites of the Data Controller and in any other place where the parties involved in the processing are located. Your Personal Data may be transferred to a country other than that in which you are located. If the User’s data is transferred in a way described above they may request information from the Data Controller by contact them via the details provided at the start of this document. In addition to the Data Controller, in some cases, other parties involved in the organisation of this Website (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, carriers, hosting providers, IT companies, media agencies) appointed by the Data Controller may also have access to the Data. The updated list of data processors can always be requested from the Data Controller.
Rights of data subjects:
As per Articles 15-21 of the GDPR, the data subject has the right to ask the Data Controller for access to their personal data, to have said data rectified or deleted, to limit the processing of data concerning them, or to object to said data being processed, as well as having the right to data portability. Any such request can be made by email or registered email with the subject line: "data subject request". The request should specify the right that the data subject wishes to exercise (deletion, rectification, portability, the right to be ‘forgotten’, etc.) and provide a valid email/certified email address to which the response can be sent. The Data Controller or whoever is appointed by them will satisfy the request within 30 days of receipt. If the answer is complex, the response time may be extended by a further 30 days after the data subject is promptly informed. If the data subject considers enforcing their rights an appropriate course of action, they have the right to lodge a complaint with the competent supervisory authority: The Italian Data Protection Authority (Piazza Venezia 11, Rome).
Contact Form
CONTACT FORM
Information regarding the processing of personal data for contact requests Pursuant to article 13 of regulation (eu) 2016/679
Pursuant to Art. 13 of EU Reg. 679/2016 (General Data Protection Regulation, hereinafter “GDPR”), this page collects information about those who, as data subjects, use the services of Chervò S.p.A., as per Art.4, par.1, lett.a) of the GDPR. These services are accessible electronically via the following address: chervo.com.
This information is provided solely for the Chervò S.p.A. website, and not for any other websites that may be accessed by users via links present at chervo.com.
Data controller:
The Data Controller is Chervò S.p.A., acting through its pro tempore legal representative, with registered office in via Max Valier, 22 39040 Castelrotto (BZ), tel +39 045 6203411, email: privacy@chervo.com.
This Privacy Policy supplements the Privacy Policy published on the website, to which we refer for all matters not detailed here.
Data protection officer
Pursuant to Article 37 ff. of the GDPR, the Data Controller has appointed a Data Protection Officer (DPO) who can be contacted via the Data Controller’s contact details or the following confidential email address: dpo@chervo.com for any questions regarding the processing of your data.
Purposes and legal grounds of processing:
The personal data processed by the Data Controller include: first names, surnames, email addresses, telephone numbers, messages, browsing data and cookies, as described in the Privacy Policy on the website and the Cookie Policy.
Your personal data will be processed by the Data Controller in order to:
- Respond to Your requests/inquiries about this website. Your data will be processed in order to fulfil your requirements or requests. The legal basis for processing your data is the performance of a contract or pre-contractual measures (Art.6 par. 1 letter b) of the GDPR);
- Fulfil any legal obligations or for the pursuit of a legitimate interest of the Data Controller, pursuant to Art. 6 par.1 lett. f) and c) of the GDPR, in accordance with the conditions and constraints set out in current legislation.
For the purposes referred to in points a) and b), your express consent is not required.
That said, you may, at any time, ask the Data Controller to clarify the specific legal basis, withdraw consent and obtain further information by sending an email to: privacy@chervo.com.
Processing methods:
Personal data are processed with the aid of telematic, paper and computer-based tools by the Data Controller and by Personnel duly appointed to correctly fulfil the purposes detailed in the previous section. This includes the use of electronic tools and paper archives, and the implementation of security measures to ensure that personal data remain confidential and to prevent undue access by unauthorised persons.
Data retention:
In relation to the purposes described above in the section 'purposes and legal grounds of processing', the Data Controller will process personal data:
- For the time period strictly necessary to respond to your contact request and to carry out any activities and operations arising from the subject of your request;
- For the period of time strictly necessary to fulfil such purposes.
Scope of personal data disclosure:
The Data is processed at the operational sites of the Data Controller and in any other place where the parties involved in the processing are located. Your Personal Data may be transferred to a country other than that in which you are located. If the User’s data is transferred in a way described above they may request information from the Data Controller by contact them via the details provided at the start of this document.
In addition to the Data Controller, in some cases, other parties involved in the organisation of this Website (including administrative, commercial, customer-care and legal personnel) or external parties (such as third-party technical service providers, carriers, hosting providers and IT companies) appointed by the Data Controller may also have access to the Data. The updated list of data processors can always be requested from the Data Controller.
Rights of data subjects:
As per Articles 15-21 of the GDPR, the data subject has the right to ask the Data Controller for access to their personal data, to have said data rectified or deleted, to limit the processing of data concerning them, or to object to said data being processed, as well as having the right to data portability. Any such request can be made by email or registered email with the subject line: "data subject request". The request should specify the right that the data subject wishes to exercise (deletion, rectification, portability, the right to be ‘forgotten’, etc.) and provide a valid email/certified email address to which the response can be sent. The Data Controller or whoever is appointed by them will satisfy the request within 30 days of receipt. If the answer is complex, the response time may be extended by a further 30 days after the data subject is promptly informed. If the data subject considers enforcing their rights an appropriate course of action, they have the right to lodge a complaint with the competent supervisory authority: The Italian Data Protection Authority (Piazza Venezia 11, Rome).
Application Form
APPLICATION FORM
Policy regarding the processing of personal data of applicants pursuant to Art. 13 of Regulation (EU) 2016/679
Chervò S.p.A., informs You that Your personal data will be processed in compliance with EU Reg. 679/2016 (General Data Protection Regulation, hereinafter 'GDPR') and in accordance with the information below.
Personal data controller:
The data controller is Chervò S.p.A. (hereinafter the 'Data Controller' or 'Company'), with registered office in Via Max Valier, 22 39040 Castelrotto (Bz) and operations centre in Via 1° Maggio, 10/A - 37010 Costermano (VR) - Italy.
This Privacy Policy supplements the Privacy Policy published on the website, to which we refer for all matters not detailed here.
Data protection officer
Pursuant to Article 37 ff. of the GDPR, the Data Controller has appointed a Data Protection Officer (DPO) who can be contacted via the Data Controller’s contact details or the following confidential email address: dpo@chervo.com for any questions regarding the processing of your data.
Subject of processing:
Processing may involve the following personal data: your full name, date and place of birth, nationality, place of residence, telephone and mobile phone numbers, email address, Skype username, and any other information on your CV (including photos).
Please be advised that your CV may contain special categories of personal data (such as race or ethnic origin, political opinions, religious or philosophical beliefs or trade-union membership, genetic data, biometric data, or information regarding your health, sex life or sexual orientation), the processing of which does not require your express consent on the basis of Article 9, paragraph.2, letters b, e and h of the Regulation.
Data security:
Your data will be processed with the aid of computers and manual tools (paper-based documentation), and will be protected with appropriate security measures to ensure confidentiality and integrity.
We follow strict security procedures for the storage and disclosure of personal data to protect these from being accidentally lost, destroyed or corrupted.
We may disclose your information to the third parties referred to in the 'Scope of personal data disclosure' section for the purposes set out in this Policy. To protect personal data, we require all third parties to adopt appropriate technical and operational security measures in line with EU legislation regarding data protection rules.
Purposes and legal basis of processing data:
We will process your personal data for:
- purposes relating to the management of Your application to work for our Company or associated companies. This may include: entering Your data into our databases; requesting references from your previous employers (using information from your CV and provided that you do not have an ongoing employment relationship with them); collecting information about you from other sources, such as Linkedin; sending you questionnaires (on your knowledge of languages or technical matters, for example) after you have accessed the personal area of our website;
- We may also process your data to comply with legal obligations or to exercise rights provided for by labour, social-security and social-protection laws; establishing, exercising or defending legal claims. Pursuant to Articles 6, paragraph 1, letter c) and 9, paragraph 2, letters b) and f) of the Regulation, processing for the latter purposes does not require Your consent;
- Without the need for Your consent, we may also use Your personal data if this is necessary to pursue our own legitimate interests, in accordance with the conditions set out in Article 6, paragraph 1, letter f) of the Regulation.
Providing data and consequences of failure to provide data:
Providing data for the purposes referred to in the preceding paragraph is not compulsory. However, failure to provide your data will mean that establishing a relationship with you will be impossible.
Scope of personal data disclosure:
The Data is processed at the operational sites of the Data Controller and in any other place where the parties involved in the processing are located. Your Personal Data may be transferred to a country other than that in which you are located. If the User’s data is transferred in a way described above they may request information from the Data Controller by contact them via the details provided at the start of this document.
In addition to the Data Controller, in some cases, other parties involved in the organisation of this Website (administrative, commercial, legal, system administrators) or external parties (such as employment consultants) appointed by the Data Controller may also have access to the Data. The updated list of data processors can always be requested from the Data Controller.
Data retention period:
Your personal data will be stored for a period of 6 (six) months after you register online or submit a paper application to the company.
Rights of the data subject:
Please be advised that you may exercise the following rights:
- Receive confirmation as to whether or not personal data about you are being processed;
- If they are being processed, obtain access to the personal data, receive information about how they are processed and request a copy of the personal data;
- Have inaccurate personal data rectified and incomplete personal data supplemented;
- Have your personal data erased if one of the conditions set out in Article 17 of the Regulation applies;
- Restrict the processing of your data if the circumstances set out in Article 18 of the Regulation apply;
- Withdraw, at any time, consent to your data being processed for purposes for which consent is required. (Withdrawal of consent does not affect the lawfulness of processing carried out with consent before said withdrawal);
- Receive personal data about You in a structured, commonly used and machine-readable format and request that these data are transmitted to another data controller, where technically feasible;
- Object to Your personal data being processed where a legitimate interest (or that of a third party) is invoked and there are aspects related to a specific personal situation which make it necessary to object;
- To lodge a complaint with the Italian Data Protection Authority if you feel that your rights have been infringed, in accordance with the procedures specified on the Organisation's website, accessible via this address: https://garanteprivacy.it/web/guest/home_en.
You will not incur any costs to access your personal information (or to exercise any of your other rights). However, if the access request is clearly unfounded or excessively burdensome, we may charge you a reasonable fee. Alternatively, we may refuse to comply with your request in such circumstances.
PWe may need to ask you for specific information to help us confirm your identity and to ascertain your right to access the information (or to exercise any of your other rights). This is another appropriate security measure adopted to prevent personal information from being disclosed to persons who have no right to receive it.
Promotional Communications
PROMOTIONAL COMMUNICATIONS
Information regarding the processing of personal data for commercial communications pursuant to Article 13 of Regulation (EU) 2016/679
Pursuant to Art. 13 of EU Reg. 679/2016 (General Data Protection Regulation, hereinafter “GDPR”), this page collects information about those who, as data subjects, use the services of Chervò S.p.A., as per Art.4, par.1, lett. a) of the GDPR. These services are accessible electronically via the following address: chervo.com.
This information is provided solely for the Chervò S.p.A. website, and not for any other websites that may be accessed by users via links present at chervo.com.
Data controller:
the Data Controller is Chervò S.p.A., acting through its pro tempore legal representative, with registered office in via Max Valier, 22 39040 Castelrotto (BZ), tel +39 045 6203411, email: privacy@chervo.com.
This Privacy Policy supplements the Privacy Policy published on the website, to which we refer for all matters not detailed here.
Data protection officer
Pursuant to Article 37 ff. of the GDPR, the Data Controller has appointed a Data Protection Officer (DPO) who can be contacted via the Data Controller’s contact details or the following confidential email address: dpo@chervo.com for any questions regarding the processing of your data.
Purposes and legal grounds of processing:
The personal data processed by the Data Controller include: email addresses, browsing data and cookies, as described in the Privacy Policy on the website and in the Cookie Policy.
Your personal data will only be processed, with your express consent, in accordance with Art. 6, paragraph.1, lett. a) of the GDPR, in order to:
- Conduct marketing activities, by sending newsletters, promotions, discounts, commercial information and other dedicated services by email, as well as invitations to participate in dedicated events, to the customers of Chervò S.p.A.;
- Carry out profiling activities, such as analysing information concerning your interests and preferences with respect to our products and services and your consumer choices, which includes determining the type of purchases You make online and how often you make them, in order to provide a service tailored to you when making future purchases through the chervo.com website; send you promotions and/or invitations to initiatives that are more in line with your profile, preferences and expectations, if, indeed, you have consented to your personal data being processed for marketing purposes;
- Fulfil any legal obligations or for the pursuit of a legitimate interest of the Data Controller, pursuant to Art. 6 par.1 lett. f) and c) of the GDPR, in accordance with the conditions and constraints set out in current legislation.
For the purposes referred to in points a) and b), providing consent is optional and, if it is not provided, the Data Controller will not be able to process your data for the purposes described above. For the purposes referred to in point c), your express consent is not required.
That said, you may, at any time, ask the Data Controller to clarify the specific legal basis, withdraw consent and obtain further information by sending an email to: privacy@chervo.com.
Processing methods:
Personal data are processed with the aid of telematic, paper and computer-based tools by the Data Controller and by Personnel duly appointed to correctly fulfil the purposes detailed in the previous section. This includes the use of electronic tools and paper archives, and the implementation of security measures to ensure that personal data remain confidential and to prevent undue access by unauthorised persons.
Specifically, automated means may also be used to process your data for profiling purposes. For example, comparisons and comparative analyses of your purchasing choices during a given period and/or season may be made, and the type and number of product-information requests made by You over a predetermined period of time may be analysed.
Data retention:
In relation to the purposes described above in the section 'purposes and legal grounds of processing', the Data Controller will process personal data:
- Until the data subject withdraws their consent, without prejudice to the lawfulness of processing carried out before withdrawal. If consent is withdrawn, no further communication will be made by Chervò S.p.A;
- Until the data subject withdraws their consent, without prejudice to the lawfulness of processing carried out before withdrawal. If consent is withdrawn, no further communication will be made by Chervò S.p.A. In any event, data relating to purchasing habits will be anonymised 12 months after a purchase is made;
- For the period of time strictly necessary to fulfil such purposes.
Scope of personal data disclosure:
The Data is processed at the operational sites of the Data Controller and in any other place where the parties involved in the processing are located. Your Personal Data may be transferred to a country other than that in which you are located. If the User’s data is transferred in a way described above they may request information from the Data Controller by contact them via the details provided at the start of this document.
In addition to the Data Controller, in some cases, other parties involved in the organisation of this Website (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, carriers, hosting providers, IT companies, media agencies) appointed by the Data Controller may also have access to the Data. The updated list of data processors can always be requested from the Data Controller.
Rights of data subjects:
As per Articles 15-21 of the GDPR, the data subject has the right to ask the Data Controller for access to their personal data, to have said data rectified or deleted, to limit the processing of data concerning them, or to object to said data being processed, as well as having the right to data portability. Any such request can be made by email or registered email with the subject line: "data subject request". The request should specify the right that the data subject wishes to exercise (deletion, rectification, portability, the right to be ‘forgotten’, etc.) and provide a valid email/certified email address to which the response can be sent. The Data Controller or whoever is appointed by them will satisfy the request within 30 days of receipt. If the answer is complex, the response time may be extended by a further 30 days after the data subject is promptly informed. If the data subject considers enforcing their rights an appropriate course of action, they have the right to lodge a complaint with the competent supervisory authority: The Italian Data Protection Authority (Piazza Venezia 11, Rome).
