The answers to your questions | Chervò
The answers to your most frequent questions.
We have received many queries regarding what has changed now that the United Kingdom has left the European Union. Therefore, we would like to clarify how purchases made on chervo.com have been affected by the trade agreement between the UK and EU. As a result of Brexit, any purchases over £135 may be subject to export charges, including VAT and customs duties calculated at 12% of the purchase total. However, please rest assured that: you will not have to pay any of these additional costs upon receipt of the goods, Chervò has decided to protect our beloved customers, like you, who choose to wear our garments on and off the green.
In fact, all of our parcels are shipped via the Fedex Delivery Duty Paid service, which means that we pay any VAT and customs fees. Also, we would like to inform you that Chervò has introduced a minimum spend of £135. We will no longer be able to process any orders below this threshold.
Changes made to the returns process
Should you decide to return a garment, your refund total will be net of the shipping costs and returns customs fees. For more information on returns, visit the Return Policy section. Once you have submitted a return request, our customer service team will email a customs document which is needed for the returns process.
Please affix the above-described document to the outside of the package, in the appropriate document pocket. Refund times vary depending on the chosen payment method.
We have provided an example below: Should you decide to return a product worth £100, you will first need to fill out a return request. You will then receive an email containing the customs document to be attached to the outside of your package. As soon as the return has been checked and authorised, it will be processed as follows:
£100 = product total amount returned
£11.50 = shipping cost
£100 x 12% = £12 customs duties fee
£12 disbursement fee
Total amount refunded: £64.50
Return & refunds
You can choose to return any product bought on chervo.com within 14 days from the delivery date. Here’s how:
1. Log in to your profile page and click on your “orders”. You’re not registered but want to issue a return? Please fill in this form;
2. Select the order that you want to return and specify which product/s will be returned. Then click on “confirm return request”;
3. Check the e-mail you used for your order: you’ll receive confirmation of the return procedure, we took your request in charge;
4. Itick the prepaid label on the original packaging (or on another, equally robust box) being careful to cover the previous label;
5. Wait for the courier (TNT or FedEx).
To be eligible for return, the products must:
1. Be in the same condition as when they were received;
2. Have all their cards attached;
3. Be contained in a well-sealed box (original or similarly robust).
If your return won’t satisfy these conditions, we won’t be able to accept it and pay the corresponding refund. It is not possible to change the size or colour of your items.
For more information on the conditions required to exercise your right of withdrawal, please visit our legal area.
Refunds are issued after receiving your return and their approval process in our warehouse. Generally, returns are delivered to our warehouse within 5 working days from their shipping date. When delivered, the items undergo a careful approval process that can take up to a maximum of 2 working days. You can keep track of all phases via the email tied to your order.
Refund times vary depending on the chosen payment method:
Credit card: Our bank will issue the refund within 14 working days from the Return Confirmation email. The amount of time needed for the refund to show on your account depends from your lending institution.
PayPal: The refund will be visible on your PayPal account within 48 hours from the Return Confirmation email.
Alipay: The return will be visible on your account within 48 hours from the Return Confirmation email.
Returns are not comprehensive of delivery fees like shipping costs, duty and taxes.
The return shipping costs are charged to the customer, for information on shipping costs visit the dedicated section.
Shipping costs and timing
SHIPPING COSTS AND TIMING
We ship in Italy and worldwide, below you may find all information related to costs and timing!
- Italy: Express 1-2 working days;
- Worldwide: Standard 3-5 working days.
To determine delivery costs in your country, please visit our dedicated section. Deliveries are performed within office time from Monday to Friday, holidays excluded, and are carried by TNT couriers for Italy and FedEx for worldwide expeditions. You can check the status of your order and track its delivery at any time. Copy the order number your received in the confirmation e-mail and paste it in the Follow your order page here. If you’re a registered user, you can also find all information on your order within your profile. You’re not yet part of Club Chervò? Register now to access exclusive services! All orders are automatically processed and we’re not able to change delivery or shipping dates.
You’re yet to receive your order and a contest is coming? Get in touch with this form.
Chervò social media (Instagram, Facebook and Twitter) are a place for Golf lovers where to discuss this sport, from most performing garments for every season all the way to worldwide events.
To safeguard a pleasant, interesting and productive environment for the whole Chervò family, we reserve the right to:
1. Remove non-pertinent comments, bound to other companies and / or commercial promotion that are not authorised;
2. Delete offensive comments towards Chervò and all its users;
3. Contact authorities in case of copyright violation, defamation or dissemination of unauthorized third party data;
4. Notify misbehaviour to the platforms themselves, which will take the actions they retain most appropriate.
In order to preserve Privacy, we invite all our users not to publicly share personal information and/or related to their orders.
We want to make sure that your garment is tailored to you and incredibly performing, that’s why each product page features the garments’ dimensions in cm for Men size 48 and Women size 42 as baseline.
We accept payments via Visa, MasterCard, American Express, JCB, Visa Electron credit cards, Maestro debit cards, PayPal and Alipay. The amount related to each order issued with credit card will be billed upon shipping. The “Fast Buy” feature is also enabled to allow you to save your credit card information not to manually input the information for future orders.
PayPal e Alipay: to comfortably purchase online, without the need to enter your credit card credentials. Per registrare un nuovo conto PayPal, visita il sito paypal.com. When paying via PayPal or Alipay, the amount is charged upon completion of the order. To register a new PayPal account, please visit paypal.com.
CREATE AN ACCOUNT
If you register on Chervò, you’ll be able to make purchases and payments much quicker, by setting your delivery and billing info only once when creating your account. This way, you won’t need to fill in your personal info for all new orders.
You’ll also be able to check your order’s status, and track the shipment at all times.
You’ll have access to your complete order history, an be able to manage your returns easily and automatically, as well as check their status.
Furthermore, you can save your favourite products in your wishlist, add or modify your delivery addresses (if you wish to include those of your friends and family) and finally consent to the remote shopping assistance of our Customer Care team, who will be able to access your profile if you need any assistance or help on your purchase or when creating your account.