FAQ

HOW TO RETURN A PRODUCT

You can return any product purchased on chervo.com within 30 days of receiving your order by visiting: Start your return

Enter your order number and the email address used to place your order.

Simply follow the instructions to request a RETURN.

RETURNS & REFUNDS

Return shipping costs are the responsibility of the customer, excluding any shipping charges paid at the time of purchase.

The return fee is €65 and includes shipping costs, duties and customs charges.

Your refund will be processed once the returned item has been received at our warehouse and inspected.

To be eligible for a refund, items must be returned in the same condition in which they were received, with all original tags attached and securely packaged.

If returned items do not meet the conditions outlined above, no refund will be issued and the value of the product will be charged to the customer.

Your refund will be issued using the same payment method selected when placing the order.

DELIVERY

All orders are dispatched within 1 working day after receipt; please note that delivery times may be delayed during times of heavy traffic.

For all countries where import duties and taxes apply, please note these are determined by the local authorities of the destination country. Chervò cannot therefore predict the amounts due for customs taxes, which must be correctly paid in order for the package to be cleared and delivered. For more information on the import policies of the destination country, please contact your local customs office.

You haven't received your order yet? Get in touch with this form.

SOCIAL POLICY

Chervò social media (Instagram, Facebook and Twitter) are a place for Golf lovers where to discuss this sport, from most performing garments for every season all the way to worldwide events.

To safeguard a pleasant, interesting and productive environment for the whole Chervò family, we reserve the right to:
1. Remove non-pertinent comments, bound to other companies and / or commercial promotion that are not authorised;
2. Delete offensive comments towards Chervò and all its users;
3. Contact authorities in case of copyright violation, defamation or dissemination of unauthorized third party data;
4. Notify misbehaviour to the platforms themselves, which will take the actions they retain most appropriate.

In order to preserve Privacy, we invite all our users not to publicly share personal information and/or related to their orders.

SIZE GUIDE

We want to make sure that your garment is tailored to you and incredibly performing, that’s why each product page features the garments’ dimensions in cm for Men size 48 and Women size 42 as baseline.

Visit our size guide:
- Men's size chart
- Women's size chart

PAYMENTS

We accept payments via Visa, MasterCard, American Express, JCB, Visa Electron credit cards, Maestro debit cards, PayPal and Alipay. The amount related to each order issued with credit card will be billed upon shipping. The “Fast Buy” feature is also enabled to allow you to save your credit card information, so you won't have to manually insert the information for future orders.

PayPal: for easier online shopping, without having to enter your credit card details each time. When paying through PayPal, your account will be charged upon completion of the order.

CREATE AN ACCOUNT

If you register on Chervò, you’ll be able to make purchases and payments much quicker, by setting your delivery and billing info only once when creating your account. This way, you won’t need to fill in your personal info for all new orders.

You’ll also be able to check your order’s status, and track the shipment at all times.

You’ll have access to your complete order history, an be able to manage your returns easily and automatically, as well as check their status.

Furthermore, you can save your favourite products in your wishlist, add or modify your delivery addresses (if you wish to include those of your friends and family) and finally consent to the remote shopping assistance of our Customer Care team, who will be able to access your profile if you need any assistance or help on your purchase or when creating your account.